Shipping & Delivery Policy
Last updated: 28 August 2026
Mining Mandi is a marketplace connecting buyers and sellers of bulk minerals, machinery, and mine leases — sellers arrange and are responsible for their own shipping. This page explains how dispatch and delivery are tracked on the platform.
1. Who arranges shipping
The seller on each order is responsible for packaging, arranging transport, and delivering the goods. Mining Mandi does not operate its own logistics or fleet, and does not select the carrier on a seller's behalf. Bulk minerals and machinery are typically moved by the seller's own transporter arrangement, agreed directly between buyer and seller for the specifics (vehicle type, loading point, delivery address) outside anything the order record itself captures.
2. Dispatch and delivery status
Once a seller ships an order, they mark it dispatched on the platform, optionally recording the transporter and vehicle number. When the goods reach the buyer, the seller marks it delivered. These statuses are self-reported by the seller — Mining Mandi does not independently verify transit or confirm delivery through a courier's own tracking system.
3. Delivery timelines
Because shipments are bulk, often oversized, and arranged directly between buyer and seller, Mining Mandi does not set a platform-wide delivery timeline. Expected delivery windows should be agreed between buyer and seller directly (for example, via the enquiry message or a call) before payment. If a seller significantly misses an agreed timeline, this can be raised as a dispute under our Refund & Cancellation Policy.
4. Risk in transit
Unless otherwise agreed between buyer and seller, risk of loss or damage in transit is the seller's responsibility until the goods are delivered and accepted. Buyers should inspect goods on delivery before confirming the order on the platform — confirming delivery releases payment to the seller (see the Refund & Cancellation Policy).
5. Questions about a shipment
For a specific order, contact the seller directly using the contact details on the order, or reach our team via WhatsApp from the About & Trust page.