Refund & Cancellation Policy

1. How payment works

When you pay for an order through Mining Mandi, your payment is captured via Razorpay and held by the platform — it is not released to the seller immediately. The seller then reports dispatch and delivery status on the order.

Every movement of an order's payment (capture, release, refund) is recorded on the order's own escrow ledger, visible to both parties on the order detail page.

2. Confirming delivery releases payment

Once you confirm that an order has been delivered as expected, the held payment is released: Mining Mandi's commission is deducted, and the remaining balance becomes payable to the seller as a payout. Confirming delivery is your acknowledgement that the order is acceptable — do this only once you have checked the goods.

3. Cancellation

An order may be cancelled before the seller has dispatched it. On cancellation, any amount already captured is refunded in full to the original payment method. Once an order has been marked dispatched, it can no longer be cancelled — a delivery or quality problem at that point is handled as a dispute (Section 4), not a cancellation.

4. Disputes

If there is a problem with delivery or quality, you can raise a dispute on the order instead of confirming it. Our team reviews the dispute — including the seller's reported dispatch/delivery status and any evidence either party provides — and decides whether to:

• release the held payment to the seller, if the order is found to have been fulfilled as described; or
• refund the buyer, if it was not.

We aim to resolve disputes promptly, but resolution time depends on the evidence available from both sides. Mining Mandi's decision on a dispute is final for the purposes of releasing the held escrow amount.

5. Refund timelines

Approved refunds are issued to the original Razorpay payment method. Once initiated, funds typically reflect within 5–7 business days, depending on your bank or payment provider — this timeline is set by Razorpay and the receiving bank, not by Mining Mandi.

6. What this policy does not cover

Mining Mandi does not independently inspect goods in transit or at delivery — dispatch and delivery status are self-reported by the seller. This policy governs how the payment held on the platform is released or refunded; it does not constitute a guarantee of delivery or quality beyond what the dispute process in Section 4 provides.

7. Questions about a refund

Reach our team via WhatsApp from the About & Trust page with your order details, or raise it formally through Grievance Redressal.