Grievance Redressal
Last updated: 28 August 2026
Mining Mandi provides this grievance redressal mechanism as required under India's Information Technology (Intermediary Guidelines) Rules and the Digital Personal Data Protection Act, 2023.
1. What you can raise here
- A complaint about a listing, seller, buyer, or trade conducted through the platform;
- A dispute over an order that our standard dispute-resolution flow hasn't resolved to your satisfaction;
- A request to access, correct, or delete your personal data;
- A concern about how your KYC documents or other personal data have been handled; or
- Any other complaint about content or conduct on the platform.
2. Grievance Officer
Name: [To be designated — Mining Mandi / Manurath Minerals to insert the named Grievance Officer here before this page is relied on for compliance]
Entity: Manurath Minerals
Address: Sector 14, Hiran Magri / Savina, Udaipur, Rajasthan – 313001, India
Email: [To be designated]
WhatsApp: Chat with us on WhatsApp
3. How it works
- Send your complaint via WhatsApp or email above, including your account details and a description of the issue.
- We will acknowledge receipt within a reasonable time, generally within a few working days.
- We will investigate and respond with an outcome or next steps. For order disputes, this may involve reviewing evidence from both the buyer and seller.
- If you are not satisfied with the outcome, you may escalate to the address above in writing, or pursue remedies available to you under Indian law.